Product Support Representative

Solera

Not specified
1-2 years customer service experience
Troubleshooting software issues
Crm and telephony system usage
Solera is seeking a Product Support Representative to provide exceptional customer service and technical support for their software solutions in the automotive and insurance sectors. The ideal candidate should have experience in customer service, preferably in a technical support role, and possess strong communication skills to effectively troubleshoot and resolve issues

Job Summary

  • The role involves delivering high-quality customer service by troubleshooting and resolving product support issues for Solera's automotive data solutions.
  • Candidates must effectively communicate across multiple channels including phone, email, and chat while adhering to strict service level agreements.
  • The position requires documenting solutions to drive continuous improvements and contributing to the maintenance of knowledge base articles.

Matching Summary

Match Score: 75

Solera is seeking a Product Support Representative to provide exceptional customer service and technical support for their software solutions in the automotive and insurance sectors. The ideal candidate should have experience in customer service, preferably in a technical support role, and possess strong communication skills to effectively troubleshoot and resolve issues.

Skills & Requirements

Must-have

  • 1-2 years customer service experience
  • Troubleshooting software issues
  • CRM and telephony system usage
  • Fluent English language skills
  • Adherence to SLA and KPI targets

Nice-to-have

  • Experience with Salesforce Service Cloud
  • Experience with Genesys telephony systems
  • Automotive or insurance industry background
  • IT qualifications or degree education
  • Additional language fluency
  • High learning agility

Key Requirements

  • 1-2 years contact center experience
  • Fluent English proficiency
  • Technical support capacity experience preferred

Work Rights

Not specified

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