Guest Service Supervisor

Drury Hotels

West Des Moines, Iowa, United States
Base: $19.25 ph; bonus/equity: potential quarterly...
Guest service standards
Positive leadership characteristics
Handle money and office machines
Assists management team with supervising the front desk / guest service positions of the hotel, ensuring policies and procedures are consistently communicated and followed

Job Summary

  • Assists management team with supervising the front desk / guest service positions of the hotel, ensuring policies and procedures are consistently communicated and followed.
  • Provides courteous, efficient, friendly service to all guests and potential guests in a professional manner, responding promptly to inquiries, requests, and complaints.
  • Offers incentives like quarterly bonuses up to $3200/year, flexible scheduling, paid time off, hotel discounts, and opportunities for career growth through mentorship and training.

Matching Summary

Assists management team with supervising the front desk / guest service positions of the hotel, ensuring policies and procedures are consistently communicated and followed.

Salary

Base: $19.25 per hour; Bonus/Equity: Potential Quarterly Bonuses up to $3200/year; Benefits: Health, Dental, Vision, 401k available for full time team members

Skills & Requirements

Must-have

  • Guest service standards
  • Positive leadership characteristics
  • Handle money and office machines
  • Monitor safe and secure environment
  • Attention to detail

Nice-to-have

  • Inspire team members
  • Contribute to positive work environment
  • Cross-training opportunities
  • Mentorship programs

Key Requirements

  • Ability to give and take written and oral direction
  • Communicate clearly in English
  • Thorough knowledge of Drury Hotels’ policies and procedures
  • Ability to train, motivate and inspire team members
  • Thorough knowledge of marketing and sales programs

Work Rights

Not specified

Tailored Resume

Cover Letter