Workday is seeking a Senior Technical Support Engineer in Tokyo, Japan, to tackle complex technical challenges in a customer-facing role. The ideal candidate will have experience in SaaS support, fluency in Japanese and English, and a strong problem-solving skill set
Job Summary
You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution.
You will also ensure outstanding customer experience through strong and timely communication on the status of issues as well as escalations, until an acceptable solution is delivered.
You will become a key support figure for some of our largest and most critical Japanese customers, acting as a regional point of contact for highly escalated customers and widespread platform related incidents.
Matching Summary
Match Score: 85
Workday is seeking a Senior Technical Support Engineer in Tokyo, Japan, to tackle complex technical challenges in a customer-facing role. The ideal candidate will have experience in SaaS support, fluency in Japanese and English, and a strong problem-solving skill set.
Skills & Requirements
Must-have
Diagnose and troubleshoot software issues
Collaborate with Engineering teams
Excellent customer experience
Splunk, Kibana, Grafana
Bilingual Japanese and English
Nice-to-have
Curious minds and courageous collaborators
Sun-drenched optimism and drive
Nurture teamwork and build relationships
Key Requirements
3+ years of technical support for SaaS
Fluency in Speaking, Reading and Writing Japanese and English
Experience with Workday, Salesforce, JIRA
Experience with Microsoft Office and Google Workspace