Not specified (assumed hybrid based on industry standards).
Lead and develop a team
Deliver engaging consumer experiences
Meet or exceed operational kpis
The LEGO Group is seeking a Customer Service Team Lead to oversee a team of 14-16 advisors in Monterrey, Mexico, focusing on delivering exceptional consumer experiences. The ideal candidate will have strong leadership skills, relevant experience in a contact center environment, and a passion for fostering a collaborative team culture
Job Summary
Lead, coach, and develop a team of 14–16 advisors, ensuring the delivery of engaging and value-driven consumer experiences across multiple contact channels.
Drive team engagement, operational performance, and continuous improvement while embodying our Leadership Playground behaviors: Brave, Curious, and Focused.
Benefits include Family Care Leave, life and disability insurance, Headspace App access, colleague discount, and a bonus scheme.
Matching Summary
Match Score: 85
The LEGO Group is seeking a Customer Service Team Lead to oversee a team of 14-16 advisors in Monterrey, Mexico, focusing on delivering exceptional consumer experiences. The ideal candidate will have strong leadership skills, relevant experience in a contact center environment, and a passion for fostering a collaborative team culture.