The Senior Associate Digital Renewal Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth
Job Summary
The Senior Associate Digital Renewal Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth.
This role engages directly with customers on renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and partners.
A primarily office-based inside sales team creates the environment needed to build skills faster, collaborate more effectively, and drive stronger enterprise outcomes, while still respecting flexibility and modern ways of working.
Matching Summary
The Senior Associate Digital Renewal Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth.
Skills & Requirements
Must-have
Manage customer renewal cycles
Execute end to end renewal motions
Close customer renewals
Monitor account auto renewal status
Maintain accurate sales forecasts
Customer focused mindset
Nice-to-have
Collaborate effectively
Drive stronger enterprise outcomes
Modern ways of working
Fast paced, metric-driven environment
Key Requirements
1-3 years of experience
Experience closing deals or renewals
Proven ability to manage multiple priorities
Strong organizational and time management skills
Experience using CRM or renewal tracking systems
Bachelor’s degree or equivalent professional experience