Software Support Specialist

Xplor Technologies

Newcastle Upon Tyne, United Kingdom
On-site
3 years of related experience in a customer service role
Excellent written and verbal english skills
Ability to multitask and prioritize effectively
The role involves ensuring clients receive a best-in-class experience with Xplor's cloud-based fitness and wellbeing software solutions

Job Summary

  • The role involves ensuring clients receive a best-in-class experience with Xplor's cloud-based fitness and wellbeing software solutions.
  • Employees will work in a hybrid model spending three days per week in the Newcastle office and the rest working from home.
  • The company offers perks including learning resources, paid parental leave, mental health support, and flexible work arrangements.

Matching Summary

The role involves ensuring clients receive a best-in-class experience with Xplor's cloud-based fitness and wellbeing software solutions.

Skills & Requirements

Must-have

  • 3 years of related experience in a customer service role
  • Excellent written and verbal English skills
  • Ability to multitask and prioritize effectively

Nice-to-have

  • Background in Boutique Fitness or gym management
  • Knowledge of Intercom or similar technical support systems
  • Growth and problem-solving mindset

Key Requirements

  • 3 years of related experience in a customer service role
  • Legal authorization to work in the United Kingdom
  • Basic knowledge of Technical Support processes and applications

Work Rights

Must be legally authorized to work in the UK

Tailored Resume

Cover Letter