Field Support Representative

Roche UK

Quebec, Canada
Base: 79,144.00 - 103,876.50; bonus/equity: not sp...
Clinical chemistry and immunoassay support
Customer-centric problem resolution
Technical service bulletin resolution
As the Field Support Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, urinalysis, and automation solutions

Job Summary

  • As the Field Support Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, urinalysis, and automation solutions.
  • Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience.
  • We encourage and support your development in areas of your interest which will prepare you for the next level in your career path.

Matching Summary

As the Field Support Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, urinalysis, and automation solutions.

Salary

Base: 79,144.00 - 103,876.50; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Clinical chemistry and immunoassay support
  • Customer-centric problem resolution
  • Technical service bulletin resolution
  • Preventative maintenance
  • IT systems and network infrastructure knowledge

Nice-to-have

  • Passion for healthcare environment
  • Building strong customer relationships
  • Collaborative team player
  • Adaptable to flexible schedules

Key Requirements

  • 5+ years relevant field service experience
  • Prior customer support experience
  • Diploma in electronic technology or related
  • Proficient English and fluent French
  • Frequent travel within Quebec territory

Work Rights

Not specified

Tailored Resume

Cover Letter