Sr. Team Leader, Collections

CIBC

Vancouver, Canada
Hybrid
People leader
Retail client account management
Credit counsellors
As a People Leader within the Retail Client Account Management Services Team (CAM), you’ll lead a team of 15-20 Credit Counsellors working towards a shared goal - delivering an exceptional client experience

Job Summary

  • As a People Leader within the Retail Client Account Management Services Team (CAM), you’ll lead a team of 15-20 Credit Counsellors working towards a shared goal - delivering an exceptional client experience.
  • You’ll think and act like an owner by helping clients and team members succeed, find ways to reduce net credit loss, improve productivity, lead daily huddles, and coach to influence results within a metrics-driven environment.
  • At CIBC, your goals are a priority and they aspire to give you a career, rather than just a paycheck, with a competitive salary, incentive pay, banking benefits, and a defined benefit pension plan.

Matching Summary

As a People Leader within the Retail Client Account Management Services Team (CAM), you’ll lead a team of 15-20 Credit Counsellors working towards a shared goal - delivering an exceptional client experience.

Skills & Requirements

Must-have

  • People Leader
  • Retail Client Account Management
  • Credit Counsellors
  • Call Centre environment
  • Metrics-driven environment

Nice-to-have

  • Relationship-oriented bank
  • Adaptable and flexible
  • Client-centric approach
  • Bold and authentic leader
  • Driven to succeed

Key Requirements

  • Call Centre experience
  • Previous People Management experience
  • Legally eligible to work in Canada

Work Rights

Legally eligible to work

Tailored Resume

Cover Letter