Clinical Effectiveness And Complaints Manager

Cromwell Hospital

London, United Kingdom
Base: circa. £60,000py; bonus/equity: not specifie...
Clinical audit and evidence-based practice
Complaints management framework leadership
Root cause analysis and psirf methodology
Oversee the hospital’s Clinical Effectiveness Programme, ensuring robust clinical audit, evidence-based practice, and continuous improvement

Job Summary

  • Oversee the hospital’s Clinical Effectiveness Programme, ensuring robust clinical audit, evidence-based practice, and continuous improvement.
  • Lead the complaints management framework, ensuring patients, carers, and families receive timely, compassionate, and high-quality responses that lead to tangible service improvements.
  • Collaborate across governance, quality, and clinical teams to embed learning and drive continuous improvement.

Matching Summary

Oversee the hospital’s Clinical Effectiveness Programme, ensuring robust clinical audit, evidence-based practice, and continuous improvement.

Salary

Base: Circa. £60,000pa; Bonus/Equity: Not specified; Benefits: Fantastic Benefits

Skills & Requirements

Must-have

  • Clinical audit and evidence-based practice
  • Complaints management framework leadership
  • Root cause analysis and PSIRF methodology
  • ISCAS standards compliance
  • Staff training for complaint handling
  • Thematic analysis of complaints data

Nice-to-have

  • Person-centred care delivery
  • Conflict resolution and de-escalation
  • Stakeholder engagement ability
  • Risk management systems experience
  • Data interpretation and report writing

Key Requirements

  • Significant experience managing complaints in healthcare
  • Experience using risk management systems
  • Competent in MS Office and analytical platforms
  • Clinical or operational healthcare leadership experience
  • Clinical or healthcare-related qualification
  • Degree-level or higher academic study

Work Rights

Not specified

Tailored Resume

Cover Letter