First Line Support Manager - Canary Care

Procode Technology Limited

Winchester, England, United Kingdom
Base: £33,000; bonus/equity: discretionary bonus; ...
Experience in customer support
Understanding of ticketing systems
Excellent communication skills
Canary Care empowers families and care providers to deliver safer, more proactive support

Job Summary

  • Canary Care empowers families and care providers to deliver safer, more proactive support.
  • The role involves managing ticket workflows and ensuring high-quality service.
  • Employees enjoy benefits like a bonus scheme, skills development, and a wellbeing app.

Matching Summary

Canary Care empowers families and care providers to deliver safer, more proactive support.

Salary

Base: £33,000; Bonus/Equity: discretionary bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • experience in customer support
  • understanding of ticketing systems
  • excellent communication skills

Nice-to-have

  • passion for improving processes
  • collaborative team player
  • ability to handle sensitive information

Key Requirements

  • experience in technical support environment
  • calm approach to incident coordination

Work Rights

Not specified

Tailored Resume

Cover Letter