Customer Service Representative - Collections

Commerce Bank

Kansas City, Missouri, US
Hourly: $18.00 - $20.50; bonus/equity: not specifi...
Hybrid
Inbound/outbound/blended dialing
Collection management software
Excellent customer service skills
The Collector is a critical position in the bank that is responsible for helping customers understand their financial obligations and help to prevent or limit potential losses to the bank

Job Summary

  • The Collector is a critical position in the bank that is responsible for helping customers understand their financial obligations and help to prevent or limit potential losses to the bank.
  • This is a fast paced job so you’ll need to able to perform in an independent, resourceful manner and show a high degree of problem-solving skill.
  • The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time.

Matching Summary

The Collector is a critical position in the bank that is responsible for helping customers understand their financial obligations and help to prevent or limit potential losses to the bank.

Salary

Hourly: $18.00 - $20.50; Bonus/Equity: Not specified; Benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time

Skills & Requirements

Must-have

  • Inbound/outbound/blended dialing
  • Collection management software
  • Excellent customer service skills
  • High degree of confidentiality
  • Independent, resourceful manner
  • Problem-solving skill

Nice-to-have

  • Helpful, clear communicator
  • Empathetic to customers
  • Adaptable and resilient
  • Optimistic outlook
  • Strong team player

Key Requirements

  • 1+ year customer service experience
  • Collections experience preferred
  • High School Diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter