Global Service Desk Associate-8

Owens & Minor

Fully remote
First contact support
Troubleshoot o365 applications
Active directory account troubleshooting
Owens & Minor is seeking a Global Service Desk Associate to provide first contact support in a fully remote environment. The ideal candidate will possess customer service skills and technical knowledge, assisting users with various IT issues and contributing to process improvements

Job Summary

  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
  • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow.
  • Plans, conducts and directs the analysis of business problems with automated systems solutions.

Matching Summary

Match Score: 85

Owens & Minor is seeking a Global Service Desk Associate to provide first contact support in a fully remote environment. The ideal candidate will possess customer service skills and technical knowledge, assisting users with various IT issues and contributing to process improvements.

Skills & Requirements

Must-have

  • First contact support
  • Troubleshoot O365 applications
  • Active Directory account troubleshooting
  • 24x7 support environment
  • ITSM tool ServiceNow

Nice-to-have

  • Customer friendly mindset
  • Team player
  • Ability to absorb and retain information quickly
  • Keen attention to detail

Key Requirements

  • Minimum of 1 year of relevant work experience
  • High school diploma or equivalent
  • Comptia A+, Comptia Network +, and ITIL certifications a plus
  • Associate's or Bachelor’s degree in technology-related field a plus

Work Rights

Not specified

Tailored Resume

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