The role involves serving as the primary contact for supporting, maintaining, and configuring the core APEX Connect portal for internal teams and investors
Job Summary
The role involves serving as the primary contact for supporting, maintaining, and configuring the core APEX Connect portal for internal teams and investors.
Candidates will be responsible for investigating, prioritizing, and resolving technical queries while coordinating new releases and application upgrades.
The position requires working within a global team to provide application support across several applications in the Apex Group.
Matching Summary
The role involves serving as the primary contact for supporting, maintaining, and configuring the core APEX Connect portal for internal teams and investors.
Skills & Requirements
Must-have
5-7 years experience in IT support
Experience with fund administration applications
Incident management and ticket resolution
Portal configuration and user permissions
Technical documentation and SOP creation
Nice-to-have
Subject matter expert capabilities
Global team collaboration skills
Training and onboarding delivery
Audit and compliance response experience
Strong verbal and written communication
Key Requirements
Bachelor's Degree or equivalent work experience
5 to 7 years of relevant experience
Knowledge of Fund Administration and Transfer Agency technologies