Diageo PLC is seeking a Polish-speaking HR Customer Experience Advisor for a fixed-term contract in Budapest, Hungary. The role involves managing employee queries, handling service requests, and ensuring a seamless customer experience in HR processes
Job Summary
This role is responsible for handling the customer experience center end-to-end activities, including reviewing and triaging all tickets and service requests.
Key responsibilities include managing employee queries, onboarding/offboarding processes, and ensuring seamless HR process delivery across markets.
Diageo offers a unique family leave opportunity, a global work environment, product allowance, a gym, and a rooftop bar.
Matching Summary
Match Score: 85
Diageo PLC is seeking a Polish-speaking HR Customer Experience Advisor for a fixed-term contract in Budapest, Hungary. The role involves managing employee queries, handling service requests, and ensuring a seamless customer experience in HR processes.
Skills & Requirements
Must-have
Handling employee and line manager queries
Triaging tickets via Workday
Onboarding/Offboarding/Org Management
Advanced Microsoft Office proficiency
Fluent English and Polish language
Nice-to-have
Cloud-based HR systems experience
SAP HR applications experience
Workday end-user knowledge
Working with diverse global teams
Key Requirements
Previous HR Contact Centre experience
Previous Service Delivery center support experience