Handle customer inquiries via phone email social media
Maintain strict confidentiality of customer data
Work shifts weekends public holidays and overtime
Respond to customer inquiries received via phone calls, emails, written correspondence, and social media platforms with professionalism and efficiency
Job Summary
Respond to customer inquiries received via phone calls, emails, written correspondence, and social media platforms with professionalism and efficiency.
Ensure all customer interactions are handled with a high level of accuracy, empathy, and in accordance with established service standards.
Collaborate with internal teams to ensure seamless resolution of customer concerns while documenting interactions for compliance.
Matching Summary
Match Score: 85
Respond to customer inquiries received via phone calls, emails, written correspondence, and social media platforms with professionalism and efficiency.
Skills & Requirements
Must-have
Handle customer inquiries via phone email social media
Maintain strict confidentiality of customer data
Work shifts weekends public holidays and overtime
Nice-to-have
Strong willingness to learn and customer-first mindset
Experience in contact centre or financial services
Ability to guide customers on digital tools
Key Requirements
Diploma or equivalent qualification
Minimum 1 year customer service experience (advantage)