Member Experience Manager

Eosfitness

Chandler, AZ, US
$18.50—$20.50 usd ph
**
Exceptional customer service delivery
Member concern resolution
Front desk staff training and motivation
** EōS Fitness is seeking a Member Experience Manager to enhance member satisfaction through exceptional service and leadership. This role involves addressing member concerns, training staff, and ensuring facility operations align with the company’s core values. **

Job Summary

  • The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include a highly energetic and collaborative team, free membership for you and plus one family member, and competitive pay plus vacation, holiday, and sick pay.

Matching Summary

Match Score: 75

** EōS Fitness is seeking a Member Experience Manager to enhance member satisfaction through exceptional service and leadership. This role involves addressing member concerns, training staff, and ensuring facility operations align with the company’s core values. **

Salary

$18.50—$20.50 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member concern resolution
  • Front desk staff training and motivation
  • Facility cleanliness and maintenance support
  • Online reputation management

Nice-to-have

  • Upholding company culture
  • Inspiring team performance
  • Proactive member experience enhancement

Key Requirements

  • Proven experience in customer service or front-line leadership
  • Proficiency with fitness management software
  • Ability to work in a gym setting
  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter