The Client Service Team ensures clients training at CAE Dallas experience a personalized, seamless experience, support customer experience strategy and help design key customer experiences that differentiates CAE within its training network
Job Summary
The Client Service Team ensures clients training at CAE Dallas experience a personalized, seamless experience, support customer experience strategy and help design key customer experiences that differentiates CAE within its training network.
This team is responsible for building and preserving trusting relationships with clients, constantly identifying opportunities to build positive relationships with new and existing clients and to be strategic and analytical when finding solutions to complications ensuring maximum client satisfaction.
CAE offers comprehensive medical, dental, vision, and EAP plans, 401(k) and employee stock purchase programs with CAE match, and generous paid time off.
Matching Summary
The Client Service Team ensures clients training at CAE Dallas experience a personalized, seamless experience, support customer experience strategy and help design key customer experiences that differentiates CAE within its training network.
Skills & Requirements
Must-have
Customer service experience
Microsoft Office Suite proficiency
Effective communication skills
Problem-solving abilities
Ability to manage multiple requests
Nice-to-have
Friendly and customer-oriented
Highly motivated individual
Professionalism and integrity
Goal-oriented mindset
Flexibility and adaptability
Key Requirements
High school diploma or equivalent
Experience in hotel, concierge, travel, or customer service
Strong computer skills
Ability to communicate effectively
Strong interpersonal skills
Demonstrated integrity and professionalism
Ability to handle confidential information
Ability to manage multiple work requests and prioritize
Ability to work independently and collaboratively
Strong problem-solving skills
Ability to use sound judgment
Physical ability to stand/sit, climb, move in confined spaces, lift up to 40 lbs, perform repetitive motions