Service Charge Officer

Clarion Housing Group

Borehamwood, United Kingdom
London - £29,901 - £38,241 py; national - £27,623 ...
Hybrid
Customer service experience
Investigating service charge issues
Collating necessary documents
We’re looking for Service Charge Officers to join our excellent team responding to service charge enquiries and complaints by investigating issues raised by customers

Job Summary

  • We’re looking for Service Charge Officers to join our excellent team responding to service charge enquiries and complaints by investigating issues raised by customers.
  • Working with teams across the business collating necessary documents and explanations you’ll respond to customers, in line with relevant Clarion Policies and terms of tenancy or lease agreements.
  • Substantial experience of using Excel and excellent numerical skills are essential, as is the ability to communicate complex subjects in a clear and concise way using a range of media.

Matching Summary

We’re looking for Service Charge Officers to join our excellent team responding to service charge enquiries and complaints by investigating issues raised by customers.

Salary

London - £29,901 - £38,241 per annum; National - £27,623 - £35,245 per annum; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service experience
  • Investigating service charge issues
  • Collating necessary documents
  • Responding to customers
  • Excel and excellent numerical skills
  • Communicating complex subjects clearly

Nice-to-have

  • Ensuring value for money
  • Transparent cost accounting
  • Maximising cost recovery
  • Providing feedback to teams
  • Updating CRM system

Key Requirements

  • Eligible to work in the UK
  • Reside in England or Wales

Work Rights

Not specified

Tailored Resume

Cover Letter