Public Sector Customer Success Manager

GitLab

Remote
$88,200 - $189,000 usd; sales roles eligible for i...
Remote
Gitlab devsecops platform
Customer success management
Public sector organizations
As a Customer Success Manager on the Public Sector team, you will help U.S. government and public sector organizations achieve meaningful business outcomes with the GitLab DevSecOps platform

Job Summary

  • As a Customer Success Manager on the Public Sector team, you will help U.S. government and public sector organizations achieve meaningful business outcomes with the GitLab DevSecOps platform.
  • You will act as a trusted liaison between customers and GitLab Support, Product Management, Engineering, Sales, and Professional Services, owning a portfolio of accounts to drive adoption, retention, growth, and satisfaction.
  • The role requires a United States Person comfortable working cross-functionally, managing complex projects, and representing the voice of the customer across GitLab.

Matching Summary

As a Customer Success Manager on the Public Sector team, you will help U.S. government and public sector organizations achieve meaningful business outcomes with the GitLab DevSecOps platform.

Salary

$88,200 - $189,000 USD; Sales roles eligible for incentive pay; Benefits and equity information available

Skills & Requirements

Must-have

  • GitLab DevSecOps platform
  • customer success management
  • public sector organizations
  • Git and CI/CD best practices
  • software development lifecycle
  • customer adoption and retention

Nice-to-have

  • AI productivity multiplier
  • high-performance culture
  • continuous knowledge exchange
  • co-create the future
  • voice of the customer

Key Requirements

  • United States Person eligibility
  • Customer Success or similar customer-facing role experience
  • Experience connecting technical capabilities to business outcomes
  • Understanding of Git and software development lifecycle
  • Knowledge of CI/CD and DevSecOps concepts
  • Portfolio management of public sector customers
  • Strong communication and project management skills

Work Rights

Must be a United States Person

Tailored Resume

Cover Letter