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Workday is seeking a Sr Associate Technical Support Engineer for their Paradox Customer Support Team. The role involves troubleshooting complex technical issues, providing customer support, and collaborating with product and development teams, while being part of a company that values integrity, empathy, and employee development.
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Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 75
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Workday is seeking a Sr Associate Technical Support Engineer for their Paradox Customer Support Team. The role involves troubleshooting complex technical issues, providing customer support, and collaborating with product and development teams, while being part of a company that values integrity, empathy, and employee development.
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Skills & Requirements
Must-have
Troubleshoot complex account configurations
Reproduce production issues
Write and execute SQL queries
Perform mass updates via Public API
Configure client SSO, sFTP, and SSH
Partner with Product Managers and Development
Triage service requests and determine routing
Maintain internal Technical Documentation
Complete monthly product training
Nice-to-have
Creative approach and eager to learn
Support colleagues and have fun
Sun-drenched optimism and drive
Courageous collaborators
Familiarity with AI troubleshooting tools
Key Requirements
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
2+ years in technical support
1+ years experience validating XML, JSON, and CSV
1+ years experience with JIRA, Microsoft Office, and Visual Studio Code
1+ years experience with data-driven decision-making
Skilled in JPath and JMESPath
Proficiency in writing complex SQL queries
Experience using Postman or Bruno
Experience with AWS, Datadog, Twilio, Sendgrid, Github, or Salesforce