Client Service Manager

Marsh McLennan Agency

Not specified; not specified; generous time off, t...
Hybrid
3-5 years insurance industry experience
Contact center operations leadership
Property & casualty insurance license
Marsh McLennan Agency is seeking a Client Service Manager to oversee operations within their Client Center, ensuring quality service delivery and managing staff. The ideal candidate will have experience in the insurance industry and contact center operations, with strong organizational skills and proficiency in Microsoft Office

Job Summary

  • The role involves directing Client Service Specialists and Service Associates while ensuring quality and timely service response across phone and non-phone channels.
  • Candidates will utilize advanced Excel functions to distill complex data into actionable insights that drive business strategy and present reports to Senior Leadership.
  • The company offers a culture of inclusivity with robust benefits including generous time off, tuition reimbursement, and hybrid work options.

Matching Summary

Match Score: 85

Marsh McLennan Agency is seeking a Client Service Manager to oversee operations within their Client Center, ensuring quality service delivery and managing staff. The ideal candidate will have experience in the insurance industry and contact center operations, with strong organizational skills and proficiency in Microsoft Office.

Salary

Not specified; Not specified; Generous time off, tuition reimbursement, stock purchase opportunities

Skills & Requirements

Must-have

  • 3-5 years insurance industry experience
  • Contact center operations leadership
  • Property & casualty insurance license
  • Supervise personnel effectively
  • Advanced Excel functions proficiency

Nice-to-have

  • Master's degree or equivalent graduate work
  • Experience leading management level teams
  • Strong ability to prioritize tasks
  • Hybrid work environment participation

Key Requirements

  • High School graduate or equivalent
  • Current property & casualty insurance license
  • 3-5 years minimum insurance experience
  • Occasional overnight travel required

Work Rights

Not specified

Tailored Resume

Cover Letter