Sr. Customer Service Representative - Account Manager

Wolters Kluwer

Victoria, MN, US
Base: $34,000.00 - $57,500.00; bonus/equity: not s...
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Serve as main point of contact
Deliver full customer support
Manage invoicing and resource fulfillment
** Wolters Kluwer is seeking a Sr. Customer Service Representative - Account Manager in Victoria, MN, to support clients in the Nursing Education market. The role requires strong analytical skills, attention to detail, and the ability to manage complex accounts while fostering positive client relationships. **

Job Summary

  • The Account Manager joins the Account team once a deal has been signed and partners cross-functionally with internal and external stakeholders to deliver full customer support.
  • Primary responsibilities include serving as the client’s main contact during onboarding, maintaining accurate records of student cohorts, granting faculty and student access to resources, and managing invoicing.
  • Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Matching Summary

Match Score: 75

** Wolters Kluwer is seeking a Sr. Customer Service Representative - Account Manager in Victoria, MN, to support clients in the Nursing Education market. The role requires strong analytical skills, attention to detail, and the ability to manage complex accounts while fostering positive client relationships. **

Salary

Base: $34,000.00 - $57,500.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave

Skills & Requirements

Must-have

  • Serve as main point of contact
  • Deliver full customer support
  • Manage invoicing and resource fulfillment
  • Maintain accurate client records
  • Collaborate cross-functionally
  • Professionalism and integrity

Nice-to-have

  • Analytical thinker
  • Passion for client success
  • Adaptable to change
  • Proactive in anticipating needs
  • Collaborative team player
  • Bias for action

Key Requirements

  • 5+ years managing complex accounts
  • Business or equivalent bachelor’s-level degree
  • Salesforce experience
  • Microsoft Office: Word, Excel, and Outlook
  • Ability to work in Victoria, MN office

Work Rights

Not specified

Tailored Resume

Cover Letter