Facilities Service Representative

ist.psu.edu

State College, PA, US
Base: $38,300.00 - $55,500.00; bonus/equity: not s...
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Maintenance service request triaging
2-way radio dispatch system
Work order tracking software
** Penn State is seeking a Facilities Service Representative to support campus operations by managing maintenance service requests during the second shift. The ideal candidate will have at least two years of relevant experience and will be responsible for dispatching technicians, tracking work orders, and ensuring compliance with university policies. **

Job Summary

  • The Office of Physical Plant seeks a Facilities Service Representative to support campus operations by receiving, triaging, processing, and dispatching both emergency and routine maintenance service requests.
  • Employees will utilize customized software systems and internal databases to create work orders, track progress, and ensure accurate closure of completed jobs while analyzing trends.
  • The position offers a competitive benefits package including comprehensive medical, dental, vision coverage, robust retirement plans, and a generous 75% tuition discount.

Matching Summary

Match Score: 75

** Penn State is seeking a Facilities Service Representative to support campus operations by managing maintenance service requests during the second shift. The ideal candidate will have at least two years of relevant experience and will be responsible for dispatching technicians, tracking work orders, and ensuring compliance with university policies. **

Salary

Base: $38,300.00 - $55,500.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, retirement, paid time off, 75% tuition discount

Skills & Requirements

Must-have

  • Maintenance service request triaging
  • 2-way radio dispatch system
  • Work order tracking software
  • Emergency event coordination
  • Overtime rotation dialing system

Nice-to-have

  • Trend analysis of work orders
  • Key system troubleshooting
  • Administrative record keeping
  • Customer service orientation

Key Requirements

  • GED or High School Diploma
  • 2+ years of relevant experience
  • Authorized to work in the U.S.

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter