Gro - Wfm - Cl11

Accenture Australia

Sandyford, Ireland
**
Workforce service analyst
Content moderation quality assurance
Forecasting and planning
** Accenture Australia is seeking a Workforce Service Analyst for their Sandyford office in Ireland. The role involves managing workforce planning and capacity, with a focus on quality assurance in content moderation, requiring resilience due to exposure to sensitive content. **

Job Summary

  • You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.
  • As a WFM, you will respond to client and internal requests in an accurate and timely manner, prepare departmental reports, and perform forecasting and planning by analyzing volumes, patterns, and staffing requirements.
  • Accenture is a global professional services company with leading capabilities in digital, cloud and security, offering Strategy and Consulting, Interactive, Technology and Operations services.

Matching Summary

Match Score: 75

** Accenture Australia is seeking a Workforce Service Analyst for their Sandyford office in Ireland. The role involves managing workforce planning and capacity, with a focus on quality assurance in content moderation, requiring resilience due to exposure to sensitive content. **

Skills & Requirements

Must-have

  • Workforce Service Analyst
  • Content Moderation Quality Assurance
  • Forecasting and Planning
  • Intraday Statistics Analysis
  • Client and Internal Request Response

Nice-to-have

  • Resilience and Coping Skills
  • Well-being Support Program Participation
  • Accenture's Well-being Support Program

Key Requirements

  • 3 to 5 years of experience
  • High School Diploma or GED
  • English - minimum level C1 required

Work Rights

Not specified

Tailored Resume

Cover Letter