Customer Service Agent

DXC Technology Australia & New Zealand

Newcastle Upon Tyne, United Kingdom
Handle inbound customer calls
Manage customer information
Achieve key performance indicators
As a Customer Service Agent, you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Customer Service Supervisor for support if required

Job Summary

  • As a Customer Service Agent, you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Customer Service Supervisor for support if required.
  • You will be working 37.5hrs a week, covering between 8am – 8pm Monday to Friday, 9am – 6pm Saturday & Sunday on site at the Newcastle Contact Centre in DXC Mercury House.
  • Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.

Matching Summary

As a Customer Service Agent, you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Customer Service Supervisor for support if required.

Skills & Requirements

Must-have

  • Handle inbound customer calls
  • Manage customer information
  • Achieve Key Performance Indicators
  • Work in a fast-paced environment
  • Answer high volume of calls

Nice-to-have

  • Team Player
  • Collaborating with team mates
  • Financial Customer Service Experience
  • Personal Loans Service Experience

Key Requirements

  • Call Centre/Contact Centre Experience
  • Customer Service Experience

Work Rights

Not specified

Tailored Resume

Cover Letter