Digital Concierge

Four Seasons Hotels & Resorts

Venice, Italy
Digital guest engagement
Guest inquiry management
Digital platform assistance
The Digital Concierge serves as the virtual front line of guest engagement, delivering seamless, intuitive, and highly personalized service through digital platforms

Job Summary

  • The Digital Concierge serves as the virtual front line of guest engagement, delivering seamless, intuitive, and highly personalized service through digital platforms.
  • Manage guest inquiries and requests via email, live chat, and other Four Seasons digital platforms, ensuring prompt, accurate, and personalized responses.
  • Competitive Salary, wages, and a comprehensive benefits package.

Matching Summary

The Digital Concierge serves as the virtual front line of guest engagement, delivering seamless, intuitive, and highly personalized service through digital platforms.

Skills & Requirements

Must-have

  • Digital guest engagement
  • Guest inquiry management
  • Digital platform assistance
  • Reservation coordination
  • Four Seasons App support
  • Real-time guest assistance

Nice-to-have

  • Anticipatory luxury service
  • Genuine passion for service
  • Human connection and technology
  • Curated digital touchpoints
  • Warm, engaging, polished messaging

Key Requirements

  • Previous guest services experience
  • Strong written communication skills
  • High digital literacy
  • Strong organizational skills
  • Excellent problem-solving skills
  • Fluency in English and Italian
  • Legal right to work in Italy

Work Rights

Must have legal right to work in Italy

Tailored Resume

Cover Letter