Customer Service Supervisor Edinburgh , United Kingdom €33,000 To €35,000 Per Annum Full Time - Permanent Apply By No Expiry Date Posted On 22 April, 2026

Rapport Guest Services

Edinburgh, United Kingdom
Base: €33,000 to €35,000 py; bonus/equity: not spe...
On-site
Previous team leadership experience
Luxury hotel or premium airline background
Front-of-house service delivery
This role involves overseeing the smooth daily operation of a corporate office while delivering exceptional guest service in a vibrant, design-led environment

Job Summary

  • This role involves overseeing the smooth daily operation of a corporate office while delivering exceptional guest service in a vibrant, design-led environment.
  • The successful candidate will inspire and develop the Customer Services team through mentorship, performance reviews, and ongoing training initiatives.
  • Employees enjoy exclusive travel and grocery discounts, a contributory pension scheme, wellness programs, and one paid day off annually to support community causes.

Matching Summary

This role involves overseeing the smooth daily operation of a corporate office while delivering exceptional guest service in a vibrant, design-led environment.

Salary

Base: €33,000 To €35,000 Per Annum; Bonus/Equity: Not specified; Benefits: Contributory pension, travel/grocery discounts, life assurance, wellness programs

Skills & Requirements

Must-have

  • Previous team leadership experience
  • Luxury hotel or premium airline background
  • Front-of-house service delivery

Nice-to-have

  • F&B events experience
  • Creative and proactive attitude
  • Strong stakeholder relationship building

Key Requirements

  • 2+ years of team management experience
  • Background from 4-star or 5-star luxury property
  • Experience in front-of-house leadership

Work Rights

Not specified

Tailored Resume

Cover Letter