Technical Support Engineer I

Rockwell Automation

Multiple Locations
Not specified; not specified; comprehensive benefi...
Hybrid (expected in-office on mondays, tuesdays, and thursdays)
Minimum 2 years technical support experience
Proficient english and japanese communication skills
Troubleshooting electro/mechanical equipment or software
Rockwell Automation is seeking a Technical Support Engineer I to assist customers with troubleshooting and resolving issues related to Plex-Rockwell products. The ideal candidate should have technical support experience or a relevant STEM degree, with proficiency in English and Japanese preferred

Job Summary

  • Rockwell Automation is a global technology leader helping manufacturers be more productive, sustainable, and agile.
  • The role involves responding to customer inquiries via phone, email, or chat while resolving installation and compatibility issues.
  • Employees benefit from comprehensive mindfulness programs, volunteer paid time off, and a hybrid work policy requiring presence on Mondays, Tuesdays, and Thursdays.

Matching Summary

Match Score: 85

Rockwell Automation is seeking a Technical Support Engineer I to assist customers with troubleshooting and resolving issues related to Plex-Rockwell products. The ideal candidate should have technical support experience or a relevant STEM degree, with proficiency in English and Japanese preferred.

Salary

Not specified; Not specified; Comprehensive benefits including Calm membership and volunteer PTO

Skills & Requirements

Must-have

  • Minimum 2 years technical support experience
  • Proficient English and Japanese communication skills
  • Troubleshooting electro/mechanical equipment or software

Nice-to-have

  • SQL and database query knowledge
  • Experience with ERP/MRP systems
  • Logistics and manufacturing domain knowledge
  • Ticketing workflow and SLA management experience

Key Requirements

  • Bachelor's degree in STEM major
  • Proficiency in English and Japanese languages
  • 2 years of previous technical support service experience

Work Rights

Not specified

Tailored Resume

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