In_senior Manager_managed Services Lead _agentic Automation_advisory_pune

PwC

Pune, India
Not specified (possibly hybrid or on-site based on typical industry standards).
End-to-end service delivery
Itil-based governance
Sla/ola adherence
PwC is seeking a Senior Manager for Managed Services Lead in Automation Advisory based in Pune, India. The role involves overseeing end-to-end service delivery for automation solutions, ensuring compliance with governance models, and leading cross-functional teams to drive operational excellence. ###

Job Summary

  • Own the end-to-end service delivery for all supported platforms (RPA, WebApps , Agentic) and implement and drive ITIL-based governance for Incident, Problem, Change, Release, and Knowledge Management.
  • Serve as the primary point of contact for client leadership and business stakeholders, conducting governance meetings and presenting service health.
  • Lead and mentor cross-functional support teams, fostering a culture of ownership, collaboration, continuous learning, and customer-first thinking.

Matching Summary

Match Score: 85

PwC is seeking a Senior Manager for Managed Services Lead in Automation Advisory based in Pune, India. The role involves overseeing end-to-end service delivery for automation solutions, ensuring compliance with governance models, and leading cross-functional teams to drive operational excellence. ###

Skills & Requirements

Must-have

  • end-to-end service delivery
  • ITIL-based governance
  • SLA/OLA adherence
  • stakeholder management
  • cross-functional support teams
  • operational excellence
  • risk management

Nice-to-have

  • consulting-style communication
  • customer-first thinking
  • continuous learning
  • collaboration

Key Requirements

  • Minimum 12+ years of experience
  • ITIL v4 certification
  • Experience managing support for RPA
  • Exposure to AI agent frameworks
  • Familiarity with ITSM tools
  • Basic understanding of WebApp architectures

Work Rights

Not specified

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