To provide telephone, email and field support to internal customers and colleagues providing an excellent level of service to meet Vantage’s SLA
Job Summary
To provide telephone, email and field support to internal customers and colleagues providing an excellent level of service to meet Vantage’s SLA.
To undertake the installation, maintenance and decommissioning of computer hardware, software and peripherals ensuring that this is done to agreed procedures and standards and that all relevant documentation is maintained.
Our hard and efficient work is rewarded with an above market total compensation package.
Matching Summary
To provide telephone, email and field support to internal customers and colleagues providing an excellent level of service to meet Vantage’s SLA.
Skills & Requirements
Must-have
ServiceNow platform experience
support a Hybrid Cloud Environment
Active Directory, Azure and Office 365
Android and IOS phones support
global corporate end users/service desk environment
manage regional vendors
remote user support
Nice-to-have
No Ego and No Arrogance culture
inject fun into what we do
build each other up and support one another
Key Requirements
4-6 years’ experience
Bachelor of Science degree or equivalent experience
ITILv3 qualification preferred
Comptia A+, Network+, Microsoft certification advantageous