The role involves managing incidents end-to-end from lodgement to closure while conducting root cause analysis to improve control environments
Job Summary
The role involves managing incidents end-to-end from lodgement to closure while conducting root cause analysis to improve control environments.
Candidates will coordinate with multiple business functions including Risk, Compliance, and Technology to oversee rectification activities and stakeholder communication.
The company offers professional development opportunities and fosters a vibrant, inclusive culture where employees can create new solutions for clients.
Matching Summary
The role involves managing incidents end-to-end from lodgement to closure while conducting root cause analysis to improve control environments.
Skills & Requirements
Must-have
5 years financial services experience
Superannuation and Insurance knowledge
End-to-end incident management
Root cause analysis facilitation
Stakeholder management across functions
Nice-to-have
Experience in regulated operations environment
Knowledge of Mercer systems SuperB Sonata M-Track
Coaching and continuous improvement skills
Familiarity with operational risk governance frameworks
Key Requirements
Tertiary or postgraduate qualification
Minimum 5 years experience in financial services
Approval to work in Australia required
Work Rights
Must have appropriate approval to work in Australia