Knowledge & Process Specialist

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Lean six sigma methodologies
Human centred design mindset
Process modelling expertise
** The Knowledge & Process Specialist position at Belong Channel Operations focuses on improving customer service processes by documenting and optimizing workflows related to nbn and mobile products. The role requires proactive individuals with strong communication skills and experience in process improvement methodologies. **

Job Summary

  • This role partners with stakeholders to map processes from high-level journeys down to detailed steps for nbn and mobile products.
  • The specialist identifies inefficiencies and designs changes that make work safer, more reliable, and easier for both employees and customers.
  • You will translate complex processes into clear, practical work instructions while maintaining version control and regulatory readiness.

Matching Summary

Match Score: 75

** The Knowledge & Process Specialist position at Belong Channel Operations focuses on improving customer service processes by documenting and optimizing workflows related to nbn and mobile products. The role requires proactive individuals with strong communication skills and experience in process improvement methodologies. **

Skills & Requirements

Must-have

  • Lean Six Sigma methodologies
  • Human Centred Design mindset
  • Process modelling expertise
  • Technical documentation writing
  • Stakeholder engagement skills

Nice-to-have

  • Signavio process modelling tool
  • Salesforce CRM experience
  • Facilitation and negotiation skills
  • Agile environment working style
  • Microsoft 365 & Copilot proficiency

Work Rights

Not specified

Tailored Resume

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