Customer Support Analyst I

GHX

Hyderabad, India
On-site
First-line customer support
Assist with inquiries and system usage
Develop foundational knowledge of ghx b2b exchange
CSA I provides first-line support within the Customer Support Center, assisting GHX's important customers with inquiries and basic system usage

Job Summary

  • CSA I provides first-line support within the Customer Support Center, assisting GHX's important customers with inquiries and basic system usage.
  • Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information.
  • GHX enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

Matching Summary

CSA I provides first-line support within the Customer Support Center, assisting GHX's important customers with inquiries and basic system usage.

Skills & Requirements

Must-have

  • First-line customer support
  • Assist with inquiries and system usage
  • Develop foundational knowledge of GHX B2B exchange
  • Utilize guidelines for efficient support
  • Logical diagnostic skills
  • Understand EDI-X12 basics

Nice-to-have

  • Cooperative team member
  • Contribute to knowledge base
  • Passion for operational efficiency

Key Requirements

  • 6+ Months Customer Service Experience

Work Rights

Not specified

Tailored Resume

Cover Letter