Director – Digital Employee Experience (ex)

RTX

REMOTE, US
Base: 186,200 usd - 353,800 usd; bonus/equity: not...
Remote
Establish enterprise-wide ex practice
Human-centric approaches
Data-driven business cases
RTX is seeking a Director of Digital Employee Experience to lead the establishment of an enterprise-wide employee experience practice within its IT organization. The role focuses on enhancing service management effectiveness and improving employee interactions with IT services. Candidates must possess significant experience in employee experience transformation and a strong background in AI application

Job Summary

  • This role will partner closely with IT and business executives to identify experience-driven opportunities to improve how employees interact with IT services, tools, and support.
  • The successful candidate will shape EX from the ground up, connect employee experience to measurable business outcomes, and help leaders see EX not as a “nice to have,” but as a driver of performance, engagement, and organizational health.
  • Define how employee experience success is measured (e.g., engagement, sentiment, adoption, productivity, lifecycle metrics).

Matching Summary

Match Score: 85

RTX is seeking a Director of Digital Employee Experience to lead the establishment of an enterprise-wide employee experience practice within its IT organization. The role focuses on enhancing service management effectiveness and improving employee interactions with IT services. Candidates must possess significant experience in employee experience transformation and a strong background in AI application.

Salary

Base: 186,200 USD - 353,800 USD; Bonus/Equity: Not specified; Benefits: Eligible for benefits including medical, dental, vision, 401(k) match, etc.

Skills & Requirements

Must-have

  • establish enterprise-wide EX practice
  • human-centric approaches
  • data-driven business cases
  • apply AI to service delivery

Nice-to-have

  • consulting background
  • design thinking initiatives
  • familiarity with EX measurement frameworks

Key Requirements

  • Bachelor’s degree in User Experience, Human-Computer Interaction, or STEM-related field with applicable work experience
  • 14 years of related experience
  • 12+ years of experience in employee experience, transformation, service design
  • Hands-on experience applying AI
  • Demonstrated success influencing executive leadership
  • Exceptional communication and storytelling skills

Work Rights

Must be authorized to work in the U.S. without sponsorship

Tailored Resume

Cover Letter