Sr. Executive, Technical Service

Animal Health Technology Solutions

Fully remote
Customer onboarding and training
Product expertise in dairy technology
Customer relationship management
The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly

Job Summary

  • The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly.
  • This role will be a key point of contact for customers, providing them with initial onboarding, ongoing training support, and addressing product functionality knowledge requests.
  • As a field-based role, this person will work directly with our customers, ensuring they fully adopt and utilize our products to meet their operational needs.

Matching Summary

The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly.

Skills & Requirements

Must-have

  • Customer onboarding and training
  • Product expertise in dairy technology
  • Customer relationship management
  • Technical aptitude for complex systems
  • Interpersonal and communication skills

Nice-to-have

  • Sales and commercial approach
  • Passion for agriculture and technology
  • Proactive and self-motivated
  • Attention to detail

Key Requirements

  • 3-5 years customer-facing experience
  • Bachelor's degree or equivalent experience
  • Fluent Mandarin and English
  • Deep understanding of dairy livestock industry

Work Rights

Not specified

Tailored Resume

Cover Letter