Guest Services Representative

Bmw Of Kansas City South

Duluth, Georgia, United States
Guest services procedures
Answer incoming phone calls
Manage logs and track calls
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls, directs customers, manages various logs, and reconciles data entry with dealership software.
  • Provides a warm, positive and happy environment for Guests, their children and fellow teammates, helps maintain a clean and comfortable environment, and maintains CSI at or above Company standards.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest Services procedures
  • Answer incoming phone calls
  • Manage logs and track calls
  • Communicate with management
  • Maintain clean environment
  • Record hours accurately

Nice-to-have

  • Positive and happy environment
  • Servant Leadership
  • Teamwork through Trust & Respect
  • Commitment to Customer Enthusiasm

Key Requirements

  • Up to 3 years of experience
  • Previous customer service experience
  • Excellent interpersonal skills
  • Excellent communication skills
  • Excellent organizational skills
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

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