The Pestman, PTE LTD is seeking a Customer Service Assistant to coordinate manpower resources, manage client schedules, and ensure customer satisfaction through effective complaint resolution. The role requires a minimum of two years of experience in pest control or a related service industry, with an emphasis on ISO compliance and strong communication skills
Job Summary
The role involves planning and deploying daily manpower resources while coordinating job schedules for the Client Success department.
Candidates will serve as the Single Point of Contact for clients and act as the Quality Management Representative to maintain ISO compliance.
The position requires handling customer complaints, executing billing activities, and collaborating with Area Managers to meet operational KPIs.
Matching Summary
Match Score: 75
The Pestman, PTE LTD is seeking a Customer Service Assistant to coordinate manpower resources, manage client schedules, and ensure customer satisfaction through effective complaint resolution. The role requires a minimum of two years of experience in pest control or a related service industry, with an emphasis on ISO compliance and strong communication skills.
Skills & Requirements
Must-have
2 years relevant experience in pest control
Coordinate daily manpower resources
Handle customer complaints via phone and email
Ensure adherence to ISO 9001 QMS standards
Execute billing-related activities
Nice-to-have
Familiarity with ERP systems
Strong interpersonal and presentation skills
Sociable and proactive client engagement
Results-oriented self-driven work style
Key Requirements
Minimum 2 years of relevant experience in pest control or related service industry
Possession of a valid NEA Vector Control Operator (VCO) license is a bonus
Preferably holds a diploma or tertiary qualification