As an Eligibility Officer, you will play a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers
Job Summary
As an Eligibility Officer, you will play a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers.
Your responsibilities will include managing inbound and outbound calls, proactively managing claim determinations for complex claims, and assisting workers and employers with the claim process.
EML offers a diverse and collaborative team culture, flexibility to work from home, comprehensive learning and development opportunities, and generous employee benefits.
Matching Summary
As an Eligibility Officer, you will play a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers.
Skills & Requirements
Must-have
investigating and gathering information
managing claim determinations
customer service focus
Return to Work Act
liability assessment process
Nice-to-have
foster a learning culture
celebrates diversity and inclusion
support work/life balance
professional development
Key Requirements
Tertiary studies in business, law or allied health is advantageous
Previous experience in worker’s compensation or insurance
Previous experience within a legal environment advantageous