Product Support Specialist - Remote Canada

Bold Commerce

Winnipeg, CA
Competitive compensation; employer pyid health & d...
Remote
3+ years technical support experience
Experience with phone email live chat
Knowledge of html css javascript
Bold Commerce is seeking a Product Support Specialist to deliver exceptional customer support and optimize the ecommerce experience for merchants. The role is remote and requires strong technical skills and experience in customer-facing support roles to manage various customer inquiries effectively

Job Summary

  • The role focuses on delivering top-tier technical and customer support via chat, phone, and email to help merchants optimize their ecommerce experience.
  • Candidates must possess strong technical aptitude including familiarity with web technologies like HTML, CSS, JavaScript, and Shopify Liquid.
  • Bold Commerce offers competitive compensation, employer-paid health and dental benefits starting day one, and flexible remote work hours across Canada.

Matching Summary

Match Score: 85

Bold Commerce is seeking a Product Support Specialist to deliver exceptional customer support and optimize the ecommerce experience for merchants. The role is remote and requires strong technical skills and experience in customer-facing support roles to manage various customer inquiries effectively.

Salary

Competitive compensation; Employer Paid Health & Dental Benefits; Annual Health Benefit $1,000

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • Experience with phone email live chat
  • Knowledge of HTML CSS JavaScript
  • Familiarity with Shopify Liquid

Nice-to-have

  • Passion for ecommerce industry
  • Ability to de-escalate difficult situations
  • Strong critical thinking skills
  • Empathy in customer interactions

Key Requirements

  • 3+ years experience in technical support
  • Strong written and verbal communication skills
  • Comfortable operating in a fast-paced environment

Work Rights

Must be located in Canada

Tailored Resume

Cover Letter