Champions the voice of the customer as a member of the Site Leadership Team and works with the Site Leadership team to instill customer advocacy within the facility
Job Summary
Champions the voice of the customer as a member of the Site Leadership Team and works with the Site Leadership team to instill customer advocacy within the facility.
Develops and fosters customer relationships by working directly with Factory Direct customers and partnering with Sales and/or Customer Success Enterprise for Corporate, Strategic and Multi-Site customers.
Provides leadership to Customer Operations Team members including guidance, prioritization, training and support for daily activities and drives team performance towards key metric targets.
Matching Summary
Champions the voice of the customer as a member of the Site Leadership Team and works with the Site Leadership team to instill customer advocacy within the facility.
Skills & Requirements
Must-have
Customer advocacy within facility
Customer production meetings
Customer requirements and sales growth
Customer relationships development
Forecasting process input
Customer Operations Processes execution
Nice-to-have
Integer's Values adherence
Team guidance and prioritization
Process improvement identification
Key metric target achievement
Key Requirements
P4/M2 Career Band Level
Exempt FLSA Status
Operations Discipline
Requires adherence to QMS, safety, environmental, security, and quality requirements