Senior Service Experience Designer

Capita

London, United Kingdom
Base: up to £55,000 pro rata; bonus/equity: not sp...
Fully remote
End-to-end ecosystem mapping
Gds-aligned service design
User-centered methods
We’re hiring senior service designers to map the end‑to‑end ecosystem, design accessible, GDS‑aligned service, and co‑create with partners across education and technology

Job Summary

  • We’re hiring senior service designers to map the end‑to‑end ecosystem, design accessible, GDS‑aligned service, and co‑create with partners across education and technology.
  • You’ll work across Core Skills and Specialist pathways, test with real users, and improve continuously through evidence and feedback.
  • A salary of up to £55,000 pro rata dependant on experience, homebased working, 23 days’ holiday pro rata with the opportunity to buy extra leave, company matched pension, life assurance, and 15 weeks’ fully paid maternity, adoption and shared parental leave.

Matching Summary

We’re hiring senior service designers to map the end‑to‑end ecosystem, design accessible, GDS‑aligned service, and co‑create with partners across education and technology.

Salary

Base: up to £55,000 pro rata; Bonus/Equity: Not specified; Benefits: company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks

Skills & Requirements

Must-have

  • End-to-end ecosystem mapping
  • GDS-aligned service design
  • User-centered methods
  • Quantitative and qualitative research
  • Inclusive and accessible design
  • Agile environment collaboration

Nice-to-have

  • Active listening and emotional intelligence
  • Championing collaboration
  • Positive outlook and corporate process understanding
  • Awareness of developing technologies
  • Mentoring other team members

Key Requirements

  • Proven track record in service design
  • Experience with complex systems
  • Familiarity with GDS, design thinking, UCD
  • Strong understanding of research methods
  • Excellent communication and presentation skills
  • Ability to influence and mentor others

Work Rights

Not specified

Tailored Resume

Cover Letter