Service Design Manager

Bonneville Bank

Hybrid
End-to-end service design process
Define target-state journeys
Design service blueprints
You will shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation

Job Summary

  • You will shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation.
  • You will use service design, critical thinking, and deep empathy to explore how work should evolve, identify where the greatest opportunities exist, and define service blueprints that can guide delivery.
  • This is an opportunity to influence not just individual experiences, but the broader model for how customer relationship management is delivered in the future.

Matching Summary

You will shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation.

Skills & Requirements

Must-have

  • end-to-end service design process
  • define target-state journeys
  • design service blueprints
  • facilitate co-creation sessions
  • cross-functional collaboration
  • customer and colleague experience focus

Nice-to-have

  • naturally curious and motivated
  • thrive in ambiguity
  • stay current with emerging technologies
  • collaborative environments
  • agile mindset

Key Requirements

  • Strong experience in service design
  • Experience shaping solutions across CRM platforms
  • Experience in financial services
  • Experience navigating large, complex organizations

Work Rights

Not specified

Tailored Resume

Cover Letter