Remote Desktop Service Support (RDSS)

ITCAN PTE. LIMITED

Singapore
2 day onsite (12-hour rotating shifts)
Level 2 technical support experience
Microsoft 365 account troubleshooting
12-hour rotating shift availability
ITCAN PTE. LIMITED is seeking a Remote Desktop Service Support (RDSS) professional for a 12-hour rotating shift position in Singapore. The role involves providing Level 2 technical support, troubleshooting issues for enterprise users, and requires familiarity with Microsoft 365 and remote support tools

Job Summary

  • The role involves providing Level 2 technical support and acting as an escalation point for Level 1 Service Desk issues.
  • Candidates must be available to work 12-hour rotating shifts on a 2 days on, 2 days off schedule.
  • Responsibilities include resolving software installation issues via Software Center and supporting Microsoft 365 user accounts.

Matching Summary

Match Score: 85

ITCAN PTE. LIMITED is seeking a Remote Desktop Service Support (RDSS) professional for a 12-hour rotating shift position in Singapore. The role involves providing Level 2 technical support, troubleshooting issues for enterprise users, and requires familiarity with Microsoft 365 and remote support tools.

Skills & Requirements

Must-have

  • Level 2 technical support experience
  • Microsoft 365 account troubleshooting
  • 12-hour rotating shift availability
  • Remote desktop troubleshooting skills
  • Software Center CCMCache usage

Nice-to-have

  • Knowledge sharing collaboration
  • Third-party vendor escalation management
  • Network connectivity diagnostic skills

Key Requirements

  • Minimum 2 years of relevant IT experience
  • Experience in remote desktop support
  • Familiarity with Windows environment

Work Rights

Not specified

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