Proficient with windows-style applications and data entry
Strong verbal and written communication skills
This role greets patients and guests in a courteous manner while initiating scheduling and completing the check-in process
Job Summary
This role greets patients and guests in a courteous manner while initiating scheduling and completing the check-in process.
The position requires obtaining accurate identification and demographical data to assist in accurate reimbursement while maintaining patient confidentiality.
Employees are responsible for verifying insurance electronically or by phone and performing point-of-service collections including co-pays and deductibles.
Matching Summary
This role greets patients and guests in a courteous manner while initiating scheduling and completing the check-in process.
Skills & Requirements
Must-have
Minimum of 1 year hospital or clinic experience
Proficient with Windows-style applications and data entry
Strong verbal and written communication skills
Knowledge of healthcare insurance benefits and payor guidelines
Ability to handle high stress situations professionally
Nice-to-have
Certification in Healthcare Access Manager (CHAM)
Certification in Healthcare Access Associate (CHAA)
Experience with financial counseling or banking roles
Cross-trained support for multiple patient functions
Excellent decision making and conflict resolution skills
Key Requirements
High school diploma or equivalent required
Minimum 1 year experience in hospital, clinic, or customer service
Preferred: Associate's degree
Preferred: CHAM, CHAA, or Medical Assistant certification