Job Summary

• The Sr. Director, Installation Support drives operational excellence across Lowe's Installation functions, leading a high-performing team focused on optimizing installation service delivery, customer satisfaction, and workforce efficiency.
• This role oversees the end-to-end execution of installation operations, ensuring seamless coordination between customers, associates, service providers, and cross-functional partners to achieve Lowe's strategic and financial goals.
• Key responsibilities include developing and executing the installation operations strategy, overseeing workforce management, process design, performance optimization, and identifying/implementing process and technology improvements.

Matching Summary

Skills & Requirements

Key Requirements

• Bachelor's degree or equivalent experience
• 12+ years in installation operations or contact center management
• 8-10 years leading cross-functional teams
• 7+ years leading direct reports
• Proven process improvement and project management experience
• Deep understanding of contact center and field installation systems

Work Rights