Sr. Director, Installation Support

Lowes Companies Inc

Mooresville, North Carolina, US
Operational excellence in installation
Customer satisfaction and workforce efficiency
End-to-end installation operations execution
The Sr. Director, Installation Support drives operational excellence across Lowe's Installation functions, leading a high-performing team focused on optimizing installation service delivery, customer satisfaction, and workforce efficiency

Job Summary

  • The Sr. Director, Installation Support drives operational excellence across Lowe's Installation functions, leading a high-performing team focused on optimizing installation service delivery, customer satisfaction, and workforce efficiency.
  • This role oversees the end-to-end execution of installation operations, ensuring seamless coordination between customers, associates, service providers, and cross-functional partners to achieve Lowe's strategic and financial goals.
  • Key responsibilities include developing and executing the installation operations strategy, overseeing workforce management, process design, performance optimization, and identifying/implementing process and technology improvements.

Matching Summary

The Sr. Director, Installation Support drives operational excellence across Lowe's Installation functions, leading a high-performing team focused on optimizing installation service delivery, customer satisfaction, and workforce efficiency.

Skills & Requirements

Must-have

  • Operational excellence in installation
  • Customer satisfaction and workforce efficiency
  • End-to-end installation operations execution
  • Process and technology improvements
  • Cross-functional collaboration

Nice-to-have

  • Enterprise-wide transformation leadership
  • Digital tool deployment for customer experience

Key Requirements

  • Bachelor's degree or equivalent experience
  • 12+ years in installation operations or contact center management
  • 8-10 years leading cross-functional teams
  • 7+ years leading direct reports
  • Proven process improvement and project management experience
  • Deep understanding of contact center and field installation systems

Work Rights

Not specified

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