Sme

Concentrix

Hyderabad, India
Thorough knowledge of banking industry concepts
Expertise in excel and powerpoint
Ability to work rotational shifts
The role involves providing floor support, learning sessions, and coaching to agents while monitoring team metrics

Job Summary

  • The role involves providing floor support, learning sessions, and coaching to agents while monitoring team metrics.
  • Candidates must possess thorough knowledge of the banking industry, specifically regarding suspicious transactions and fraud prevention.
  • The position requires flexibility to work in a 24/7 shift environment with rotational shifts and weekly offs.

Matching Summary

The role involves providing floor support, learning sessions, and coaching to agents while monitoring team metrics.

Skills & Requirements

Must-have

  • Thorough knowledge of banking industry concepts
  • Expertise in Excel and PowerPoint
  • Ability to work rotational shifts
  • Analytical and logical reasoning skills
  • Experience with fraud detection and card blocking

Nice-to-have

  • Strong email etiquette
  • Constructive feedback delivery
  • Customer education capabilities
  • Root cause analysis skills

Key Requirements

  • Graduation degree required
  • Must be from the banking domain
  • Ready to work in 24/7 shift environment

Work Rights

Not specified

Tailored Resume

Cover Letter