Own the onboarding journey for a portfolio of UK customers acquired through Sales, guiding them through structured onboarding programmes and aligning activation to their specific commercial objectives
Job Summary
Own the onboarding journey for a portfolio of UK customers acquired through Sales, guiding them through structured onboarding programmes and aligning activation to their specific commercial objectives.
Lead 3–6 structured onboarding sessions per customer, managing a portfolio of 15–25 active onboarding accounts simultaneously and conducting 15–20 customer meetings per week.
Apollo.io is an AI-native company built on a culture of continuous improvement, driving productivity for customers and expecting the same mindset from its team.
Matching Summary
Own the onboarding journey for a portfolio of UK customers acquired through Sales, guiding them through structured onboarding programmes and aligning activation to their specific commercial objectives.
Skills & Requirements
Must-have
High-touch customer onboarding
Structured onboarding programs
Consultative communication skills
Executive-level presence
Cross-functional collaboration
SaaS onboarding experience
Nice-to-have
Sales-led SMB onboarding
GTM/revenue tools experience
Pre-call research habit
Adapting sessions to context
Process improvement experience
Key Requirements
2-4+ years SaaS onboarding experience
Manage 20-30 concurrent onboarding accounts
Conduct 20-25 customer meetings/week
Strong organization skills
Operate effectively in cross-functional environments