Bilingual Annuity Service Specialist

Manulife

Quebec, Canada
Base: $52,650.00 cad - $87,750.00 cad; bonus/equit...
Fully remote
Bilingual french and english communication
Annuity product administration expertise
Execute complex annuity transactions
Manulife is seeking a Bilingual Annuity Service Specialist to provide expert support for their Annuity products, acting as a primary contact for clients and internal partners. This fully remote position requires strong bilingual communication skills in French and English, along with a background in customer service and administrative functions

Job Summary

  • Serve as a subject matter expert in the administration of Manulife’s Annuity products, acting as a primary point of contact for Annuitants, Advisors and internal business partners.
  • Execute complex transactions within the Annuity record-keeping systems, process customer-directed changes, and handle escalated cases, ensuring timely payment delivery or death claim processing.
  • Manulife offers a flexible environment where well-being and inclusion are prioritized, empowering employees to learn and grow their careers.

Matching Summary

Match Score: 85

Manulife is seeking a Bilingual Annuity Service Specialist to provide expert support for their Annuity products, acting as a primary contact for clients and internal partners. This fully remote position requires strong bilingual communication skills in French and English, along with a background in customer service and administrative functions.

Salary

Base: $52,650.00 CAD - $87,750.00 CAD; Bonus/Equity: Incentive programs tied to performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Bilingual French and English communication
  • Annuity product administration expertise
  • Execute complex annuity transactions
  • Process customer-directed changes
  • Handle escalated customer inquiries
  • Investigate and resolve escalated cases
  • Meet established service level agreements

Nice-to-have

  • Strong organizational and prioritization skills
  • Demonstrated investigative and analytical abilities
  • Flexibility and sound judgment in dynamic environments
  • Strong collaborative and cross-departmental skills
  • High attention to detail and accuracy
  • Ability to work effectively as part of a team

Key Requirements

  • Proven ability to deliver high-quality, phone-based customer service
  • Previous administrative experience in retail investments or operations
  • Bilingual (French & English) required
  • Experience with Annuity and/or Structured Settlement products
  • Experience with VAPS and/or APV systems

Work Rights

Not specified

Tailored Resume

Cover Letter