Santander Consumer Bank is seeking an AI Virtual Assistant Adoption Manager to lead the adoption and integration of generative AI tools within the organization. The ideal candidate will have a strong background in digital transformation and AI adoption, with experience in managing cross-functional initiatives
Job Summary
Lead the end-to-end adoption of Generative AI–based chatbots and voicebots across customer-facing and internal use cases, from pilot to large-scale deployment.
Design and execute change management strategies to maximize adoption, including communication plans, training programs, and operational playbooks.
Define and monitor KPIs related to adoption, usage, customer satisfaction, containment rates, automation impact, and ROI.
Matching Summary
Match Score: 85
Santander Consumer Bank is seeking an AI Virtual Assistant Adoption Manager to lead the adoption and integration of generative AI tools within the organization. The ideal candidate will have a strong background in digital transformation and AI adoption, with experience in managing cross-functional initiatives.
Skills & Requirements
Must-have
Generative AI and LLM-based architectures
Conversational AI adoption and scaling
Cross-functional leadership
Change management and enablement
Performance, governance, and continuous improvement
Nice-to-have
Voice technologies, speech-to-text/text-to-speech
Global, multi-country environments
Conversational AI platforms exposure
Responsible AI and model governance
Financial services or regulated industries background
Key Requirements
6–10 years of experience in digital transformation, AI adoption, product management, or technology program management
Proven experience leading chatbot, voicebot, or Conversational AI adoption
Experience defining adoption metrics, business KPIs, and value realization frameworks
Strong understanding of Generative AI and LLM-based architectures
Demonstrated ability to lead cross-functional initiatives
Solid understanding of customer experience and contact center operations
Excellent communication and stakeholder management skills