The Broker Service Manager leads all broker-facing telephony and live chat teams, as well as overseeing back-office administration of insurance policies
Job Summary
The Broker Service Manager leads all broker-facing telephony and live chat teams, as well as overseeing back-office administration of insurance policies.
Key responsibilities include ensuring the delivery of high-quality service to brokers, driving operational excellence, compliance, and continuous improvement.
Howden offers a culture that values diversity, employee ownership, and provides opportunities for career progression and work-life balance.
Matching Summary
The Broker Service Manager leads all broker-facing telephony and live chat teams, as well as overseeing back-office administration of insurance policies.